1. Introduction
At Elitate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered study platform, including our library (subjects and materials), study tools (quizzes, flashcards, mind maps, exams), AI chat, and progress tracking.
By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide to us, including:
- Name and email address
- Account credentials (password); we also support sign-in with Google
- Profile information (e.g., profile picture)
- Payment and subscription data (processed by third-party payment processors such as DodoPayments on the web and RevenueCat for mobile when applicable)
- Communication preferences
2.2 User Content
We collect and process content you create, upload, or generate through the Service, including:
- Library materials (e.g., PDFs, video URLs, notes) and subject organization
- Generated study tools (flashcards, quizzes, mind maps, exams)
- Chat conversations with the AI assistant
- Progress and activity data (study time, streaks, goals)
2.3 Automatically Collected Information
When you access our Service, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, features used, time spent)
- Cookies and similar tracking technologies
- Log files and analytics data
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process your transactions and manage your subscription (including via DodoPayments and RevenueCat where applicable)
- Generate AI-powered study materials and chat responses (using third-party AI providers as described in Section 4)
- Send you technical notices, updates, and support messages
- Respond to your inquiries and provide customer support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Send you promotional communications (with your consent)
- Comply with legal obligations
4. AI and Third-Party Providers
Our Service uses third-party artificial intelligence and related technologies (e.g., for embeddings and text generation) to power the AI chat and study tool generation. How your data is used in this context:
- Your materials and chat messages are processed and, where necessary, sent to our chosen AI providers so we can deliver features such as retrieval-augmented chat and generated quizzes, flashcards, and mind maps.
- We do not use your User Content to train AI models for purposes unrelated to providing you the Service. Our providers may process data in accordance with their own policies when we send requests to their APIs.
- We select providers with appropriate data handling practices; processing is limited to what is needed to operate the Service.
5. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
5.1 Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Cloud hosting and storage providers
- Payment and subscription processors (e.g., DodoPayments for web, RevenueCat for mobile)
- AI providers used to power chat and study tool generation
- Analytics providers
- Customer support and email service providers
5.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5.4 With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to:
- Provide you with the Service
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to the processing of your information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent for data processing where consent was the basis
To exercise these rights, please contact us at [email protected]
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your account
- Analyze usage patterns and trends
- Provide personalized content
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Service.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy, regardless of where it is processed.
11. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to delete such information from our systems.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending you an email notification (for material changes)
Your continued use of the Service after changes take effect constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
14. Additional Rights for EU and California Residents
14.1 GDPR (EU Residents)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including those listed in Section 8 of this policy.
Our legal basis for collecting and processing your information depends on the specific information and context:
- Performance of a contract (providing the Service)
- Legitimate interests (improving the Service, analytics)
- Consent (marketing communications, optional features)
- Legal obligations (compliance with laws)
14.2 CCPA (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect
- The right to know whether we sell or disclose your personal information
- The right to opt-out of the sale of personal information
- The right to deletion of your personal information
- The right to non-discrimination for exercising your rights
Note: We do not sell your personal information.